Frequently Asked Questions

• I live in Ontario, but I’m currently in another Province or Country, can I still purchase tickets?

  Unfortunately, you MUST be in Ontario at the time of purchase.

• Can I purchase tickets as a gift or for a group?

  Yes you can. Please follow these steps:

  STEP 1: Select ticket amount and click “buy tickets now.” If you are buying multiple gifts, you will want to do separate transactions so each set of tickets is in the proper person’s name.
  STEP 2: Click the checkbox for “Are you buying for someone else or as a group?” Enter the recipients name under here under “Ticket Holder Information.”
  STEP 3: Under “Contact” enter the recipients email if you want to send the tickets right away. If you want to wait and give the tickets to them at a later date, enter your email address.
  STEP 4: Enter your information under “Billing Address”
  STEP 5: Your tickets should arrive at the email address provided shortly. If you don’t receive your tickets please contact us at foundation@woodstockhospital.ca
  STEP 6: When it’s time to give your gift you can print the email with the ticket numbers or forward the email. If you’d like a gift certificate to go with the tickets, click on the image of the gift certificate below to save and print.

• How do I get my tickets when I order online?

  After buying, you will receive an email with your receipt including your 50/50 registered numbers that are generated from a Random Number Generation System. No specific numbers can be given as numbers are generated randomly.

• I purchased a ticket – can I get a refund?

  Each purchase will be looked at on a case to case basis. If the request for a refund has merit and is made prior to the draw, we will determine if the refund is eligible. If you have found an issue with your purchase and would like to inquire, contact us at 519-421-4226 or foundation@woodstockhospital.ca

• Which methods of payment are accepted?

  No in-person sales, cash or debit can be accepted at this time. You can purchase tickets online with the following credit cards:

  • Visa
  • Mastercard
  • American Express

• I’m having trouble buying tickets, what do I do?

  • Try using a different browser
  •  Ensure you are physically in Ontario when purchasing, and have clicked “yes” to sharing your location.
  •  Some corporate firewalls block purchases such as these, try buying at home.
  • Make sure you are using an approved payment method listed above.

  If you are still having trouble, please email or call us at 519-421-4226, foundation@woodstockhospital.ca – we would love to help you!

• How is the winning number picked?

  The winning ticket number will be selected by Random Number Generation (RNG) system from all raffle numbers sold for that draw date.

• I didn’t receive my tickets- what do I do?

  First, please check your junk mail and spam folders. If you check spam and still can’t find your tickets, please contact us with the information below:

  • Your name
  • The name the tickets were purchased under
  • When you purchased the tickets
  • The email address the tickets should have been sent to
    You can contact the Foundation at 519-421-4226 or foundation@woodstockhospital.ca

Past Winners